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Old 06-07-12 | 08:19 PM
  #20  
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david58
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Joined: Jun 2011
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From: Los Alamos, NM

Bikes: Fuji Cross Comp, BMC SR02, Surly Krampas

Originally Posted by bruce19
Cranky Beer Guy update:

I went over to my roadhouse and got a grinder (sub) and the bartender asked if I wanted a beer. I told her I wasn't drinking there anymore 'cause they tossed my beer out. The owner (Rob) happened to be around the corner. He came in and said. "What wrong?" I said, "Rob, you dumped Stella. I've got nothing to drink here." He said, "I can't sell it. Does it have to be Stella?" "No, Rob but it's got to be a Lager...you know crisp and clean. Something like Harp or Peroni or Moretti." Rob says, "I love Peroni. Can it be in bottles?" "Absolutely as long as I can get a chilled glass with it." "I'll have it this week", says Rob. That was yesterday. Today I came in with a bottle of BBC Steel Rail as a present to Rob for being so patient with me. As I came through the door the bartender says, "We don't have the new beer yet. Can I get you a Sam Adams?" Sure. I gave her the BBC for Rob and he came down and we talked about beer and the Peroni coming in tomorrow. He was itching to try the BBC. Later the Manager came down to the bar and she said, "I told him 'that man' is going to be upset if you don't have Stella. But we're going to have some Italian beer." I replied, "I know. I just talked to Rob." Later she showed up again and said, "I found this Stella glass. You should take it home with you." So, I walked out a happy guy once again. And, feeling a lot better about my roadhouse. Tomorrow...Peroni.
THIS is what will bring me back to a place - somebody who actually cares about what the Customer wants!

My wife and I are now serious Rogue Brewing converts, just because of the manager of our local tasting room - they may not be able to meet every request (which really would be unreasonable to expect), but they care about what Customers think and do their best to serve them up!
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