I shopped around when I was in the market for a set of nice wheels. I contacted Rob and was treated to a nice set of training wheels he already had built up for his team and got them at a great price. After I recieved my first set I turned around and placed another order for a lighter set and I love both sets.
I know he does get busy, but to me it was well worth all the emails and waiting.
I have been thinking of a set of carbons and when I'm ready I'll contact Rob first. Not to say there is anything wrong with Boyd's, Souls or Williams which are the other wheels I was looking at...