Its a bit of an uppity store - very small showroom, they like to order pretty much everything. But they were the only Surly Dealer in town. I liked the other LBS better and might stop in there to see what they can do. Should I, in general, trust them to pack everything right? I don't have the tools to disassemble my own bike myself. The last thing I need is a bent front fork upon arrival in the UK. The LBS I have been using does not seem to be willing to use bike-boxes. I was in there getting a brake checked out when another guy came in asking for a bike box - the LBS told him to look in the dumpster as he likes to keep the good boxes himself. That is when I brought up my own bike box issue and was recommended the $350 box ^-^
I have a friend who works in a LBS down valley. With a little luck, a 6-pack should entice him to come out here and package the bike for me here (no car, so transporting bike in said box from an LBS should be interesting).