Originally Posted by
iconicflux
I haven't seen anything to make me think that Shimano's are any better or worse than SRAM. I do think that SRAM has killer customer service and that's important to me.
You may not see why SRAM is garbage, but as a shop manager, I do.
Their customer service is excellent, but so is Shimano's, and their components don't break nearly as often a SRAM's.