Originally Posted by
banerjek
I had this exact same thing happen. Warranty coverage was good, but I'd rather have a product that didn't fail. Shifters break at very inconvenient times, so I'm thinking I might leave them if it happens again.
Every product can potentially fail. Fwiw, I have thousands of miles on both Rival and Red without issue.
It depends on where you live, however. Where you are, you are doing a lot more shifting that I am in the midwest.
FWIWII...I've had more Shimano stuff fail that anything else I've ridden....but that does not make SHimano or their products bad. S&&& happens.