Originally Posted by
bcellis
Same thing happened to me 6-7 months ago. Took it to my LBS and they shipped it off to SRAM for replacement. I can't remember exactly but I think I had a new shifter (Rival, but current model year) in a week or less.
Similar experience, but I was two weeks under 2 years and it was an eBay dealer. SRAM told me I had to go through my dealer. I thought there was no way it would be covered, even if I could find the guy. The eBay guy was an upright dude and one week later, to the day, I was back on the road.