The Dick's Sporting Goods where I am, Newport News, Va, has service dept., but I'd rather get the bike serviced at the LBS. The Diamondback Edgewood LX was purchased by my wife at Dicks--they wouldn't refund me when I took it back because the chain would lock up even with their adjustments. The manager did take the defective bike and gave me another in exchange. I really wanted the bike at the LBS, but the wife was trying to surprise me and got me that one because she had heard me talk about that bike. I have never, ever let her know that I would've rather had another bike--I always kept a smile on my face about it and I did ride it hard and for nearly a year before getting the roadie I'm on now.