I have a much smaller version of that ding on my Spot. Unfortunately, I only have myself to blame. I put the bike on my workstand with the clamp around the top bar and tightened it a bit too much. My ding is annoying, but not nearly as big as this one. I'm glad to hear your LBS is replacing it - even if they aren't confessing to how it happened.
Last edited by Krow; 08-16-12 at 10:52 AM.