I was just praising my LBS on another thread but I'll add one more example. My husband and I bought our Trek hybrids there in May but I bought an electric bike last month at another shop (I would have bought it at my LBS but they don't sell them.) The e-bike shop didn't have fenders for my bike so I went to my LBS. They oohed and aahed over my bike and put it up on the stand to see if they could get their $15 fenders to fit but no good. But they were cheerful and supportive the whole time, as they always are. And it's not like they remember that we bought bikes in May. It's a pretty big shop with lots of customers.