My LBS manager is cordially abusive toward me, always gives me a discount and has never requested me to leave my bike for repairs or adjustments. He gives me on the spot service, always. Additionally, when he can't come close on an internet offer, he tells me to go with the on line deal and bring it in for adjustment, truing or whatever. He's sold me 4 bikes in three years and hundreds of dollars of tools, clothing, accessories and upgrades.