I can elaborate if you want.
My retro straps didn't break because of a defect, they broke because of what IMO was a bad design (or quite possibly poor installation by me, but I don't think so). The strap had some terrible pedal rub and eventually the rubbing caused the straps to break. Sure, I would contact scrod if they were defective, but I didn't think they were defective, just poorly designed. Why would I care to replace it with the same poorly designed strap that would probably break in the same manner? I decided to cut my losses and move on.
Just because everyone around here is up scrod's ass doesn't mean we can't give honest review of their performance. sry guys