well, i've taken these things apart and put them back together twice now, as per youtube video
http://www.youtube.com/watch?v=K_2G5NgluQM
I can't find anything wrong with them.
(these don't have g-springs, which are responsible for the "clicking" noise, which isn't the problem in this case)
basically the thumb lever has a sweet spot where the ratchet will slip, hence upshifting is rendered useless.
but upon inspection i can't figure out what part is the trouble maker... as the design is pretty subtle...
any help would me much appreciated