Originally Posted by Rekmeyata
I heard back from Phillips, the dropped a new light in the mail today! That's great customer service. All I have to do is when I receive the new one is to return the old one.
Glad to hear they have good customer service. I'm not sure they'd still take mine, now that I've drilled some holes, but I'm not too worried. As long as the LEDs themselves stay good I'm convinced I can keep mine going - and I probably can as long as the reflector and case are good.
They said something's not right, their not sure if the electronics are not correct in the light or charger, or there's something wrong with the batteries, but is should run for 2 hours on high not 50 minutes, and 4 hours on low, not an hour and half.
Seems like there is a known batch that were electronically bad and doing exactly that with good batteries, so I'd probably lean that direction - and maybe they are too, but don't want to admit it. No use arguing about the reason, though. As for me and mine, it runs just fine even after the battery lights vanish, so I'd say the change to low brightness is probably triggered by voltage drop. That satisfies me.
Tor