I would search and view on how to adjust rear derailluers on youtube. There are some good ones and if you take you time and this does not work then something else is going on. Nothing at all wrong with Bikes Direct they sell quality bikes but you need some mechanic skills to get them correct. I disagree they are junk my Motorbecane Immortal spririt rides like a dream and shifts perfect but I do my own mechanical work. I have road Madone's and Specialized and they did not ride one bit better and cost much more money. In fact they Madone did not ride as well, what model did you buy and what drive-train do you have that will help?