My shop is fantastic, for the work I have had done the average turnaround is 2 hours. I call ahead for scheduled things( a tune up), and am told when the best time to bring it in is. For the few mishaps I have had, one broke spoke, and one bad rear brake cable, the bike was attended to once I walked in the door, and I was gone in under a half hour. I love my hybrid, but I see a 29r in my near future, and I will be buying from my shop.