I agree that their feedback % is good. So when everything goes well, they do a good job. But when a mistake is made they're hard to find, they promise to fix things & drag their heels and in the end you have to fight to get your stuff. When I buy something from a company that's thousands of miles away I want a company that handles the deal when it goes wrong. It's easy to do the right thing when things go well. How you handle the exceptions is what separates the good from the garbage. And kudos for them for having such a small % of mistakes to deal with, it's just a shame that they don't deal with them better. I'd pass & stick to reputable companies that don't blame me for their mistakes, or simply ignore my issues.