Originally Posted by
FBinNY
I understand the frustration, but new bike warranties are usually not portable. It's assumed that buy your bike locally, and therefore returning to the same shop isn't an issue.
My warranty is with Advanced Sports International (owner of Fuji Bikes USA), not with the LBS. Back in September, I asked Fuji about this and this is their reply:
We do not handle warranty claims direct with consumers, so please contact the dealer that sold you the Fuji product for warranty service. If the dealer you purchased the bike from is not available to you, you can visit any other local bicycle shop for assistance as we are open to working with any bike shop willing to help you through the claim. Just make sure you have a copy of your original receipt or invoice that proves you are the original owner of the Fuji product purchased from an authorized Fuji dealer if you are not going to have the shop that sold you the bike assist you with your claim.
The warranty is not transferable which means that if I sell the bike, the new owner does not get the warranty.
RK