Originally Posted by
seeker333
Just return the defective lights already. You could have packaged them and taken them to the Post Office in less time than it took you to write the posts in this thread.
Action LED is a reputable company with great customer service. I'm sure you'll get either replacement lights or your money refunded right away. I just purchased a Gemini Duo from Action Led, ordered it last Friday afternoon, and it was in my hands Monday at noon. I also bought a second generation MS "900" 808 P7 from Action in 2010, it arrived in only a couple days and it still works fine after more than 300 hours use. MS lights are cheap, but most of them work.
I got these lights delivered two days ago. A return request has already been filed and accepted by Amazon.
I've purchased non-electrical components from ActionLED previously with no issues.
You and I have a difference in opinion on what constitutes good customer service. Accepting returns and processong refunds is picking up after the fact. IMO good customer service is designing products that perform as advertised and checking international orders before they're shipped to eliminate any possibility of an issue.