Originally Posted by
Burton
I got these lights delivered two days ago. A return request has already been filed and accepted by Amazon.
I've purchased non-electrical components from ActionLED previously with no issues.
You and I have a difference in opinion on what constitutes good customer service. Accepting returns and processong refunds is picking up after the fact. IMO good customer service is designing products that perform as advertised and checking international orders before they're shipped to eliminate any possibility of an issue.
You clearly don't understand the conventional definition of Customer Service. It does not include the designing or manufacturing of product.
Most anyone else in your situation would have simply thought, "Gee, I got a dud" and never bothered to waste time ranting about it on a forum.