Originally Posted by mihlbach

BD had a rough start but their customer service has improved in spades over the years. Im betting we arent getting the whole story here. OP may not have cummunicated effectively with bd....

Originally Posted by mihlbach

Does bd even sell kilo wtf frames? If it came as a complete bike, the whole bike should have been returned. Willing or no, Im not suprised bd is incapable of exchanging just a frame. The bikes come direct from asia already assembled.