Originally Posted by BillyD

This is actually a quite excellent analysis, Pcud. I'm qualified to say so because the early part of my career was as a human performance engineer, focused on optimizing the user interface for in-house system development projects. I can't even begin to detail the multi-level battles we had with the programming staff on a constant basis. I don't even know where to start. We just never could get management to understand the simple but basic concept that if they spent a little extra up front in development by improving usability of the system, they could easily save 10 times as much on the back end in user performance. Keeping the users satisfied and productive is crucial.