Originally Posted by
Bob Dopolina
Again, if it's really a grey market product NO BRAND would warranty it and the blame should not be placed on the brand but on those selling grey market goods.
Ok, that's fair. However, as far as my LBS was told and from what we can tell from SRAM's faxed work order history, the only criteria they used to determine the product was grey market was price (because they did not see it as a grey market good on examination). Is that a fair way to do it? I don't know. Doesn't seem like it. Also...I mean...what typically happens if someone buys a grey market good from a authorized retailer? And again...Zipp's peers in the cycling industry practice a much more customer service centered approach to warranties. Does that matter to Zipp? At this time, it doesn't seem like that's a concern.