That's horrible service. I'd have already moved to another store. When shopping for my latest bike, I tried out three local shops. One had nothing but FX in stock and was not going to order anything just for me to try out. Another was a racing shop, so they didn't have much that would work for me, and the third had a nice selection AND ordered the bike for me just to try out. No money down, no guarantee of sale, nothing. Guess who I ended up buying from? The only bad part is that it's the farthest away.