Originally Posted by
saratoga
We're-the company is-in the process of switching from Remedy. I'm involved in it because my dept is internal BI and we read the back end via ETL to our data warehouse for reporting.
No one likes it. No one liked Remedy for that matter either.
Remedy's been a disaster for our campus. Unfortunately, it looks like we're extending the license for another year while we evaluate all ITSM offerings. Meanwhile, I've got service groups in our college clamoring for some sort of ticketing system so I'm about to start looking to going off-prem for a summer implementation. We can re-join the campus solution when they get serious.