Seems like Brooks ought to at least answer email. I suppose they could say lopsided break-in was not a defect; OTOH they seem content to let their retailers deal with the hassles of customers returning saddles. Brooks has the huge reputation among tourists but I think, look at the math: they have a semi-monopoly on leather saddles & large # of satisfied customers singing their praise. OTOH there are many plastic saddle companies so even if there are many tourists happy riding their saddles, no single company really stands out as much.

Many Brooks fans post pics of their 20-yr old saddles with sit-bone indentations & sway...personally I don't like sway 'cause it presses while riding on drops. Once bought a used Brooks Professional which had some use-induced sway for a racing bike & it was just too uncomfortable. Brooks have a bit of shock-absorbency though IMHO using the saddle to dampen harsh ride from typically overly-stiff rando-type touring frames is not an ideal solution. Longer wheelbase helps; & I'm thinking that light/stiff (but well-fitting) saddle combined with minor seat-post suspension would work better. Some folks like the ThudBuster; I'd like to see something more minimal.