Originally Posted by
jimc101
If it's defective, why is this an issue, you had to open the product to see it it worked, and it didn't, this is a warranty / replacement issue, as the item is new, why not return for a refund?
Agreed!
Packaging damage is incidental on an item that never worked in the first place! Its normally a policy that lets the store put the item back on the shelf for resale - which in this case they can't do anyway!