Despite your notion I am very very much interested in any shortcomings from Dahon or Tern or anything else I sell. Dahon has improved their spare parts supply dramatically, but its up to the Importer in every country to order those, and than up to the dealer to order them from the Importer, If a dealer is lazy or doesnt care, than there is the Internet, where however sometimes ( at least in my case ) the true cost in freight needs to be added o the cost of the product. Unfortunately the US mail system diesnt give freebies instead charging pretty outrageous prices if I ship out of the country.

But I am very interested about any shortcomings no matter what, and have solved many many warranty cases, where the local dealer wasnt interested to keep a customer, even out of the country. This extra service can be a huge pain in the butt, however as many people here and elsewhere will readily tell, is worth it. That also means that I probaly are the easiest dealer to find in case of a problem and that I get 100 times as many requests as the usual dealer would get. And I can assure you that despite this increased chatter the failure rate, or problem getting spare parts is astonishing small.
Now if somebody wants to restore a 20 year old bike, than even I have to say sorry I dont have in most cases.

Thor