The problem with that I find with some bike shops is that if you didn't buy the bike from them they don't feel like it's their obligation to help and would expect you to take it back to the store you bought it from. But another thing i'm wondering if anyone can confirm if citizen tunes their bike up before shipping to their destination? or do they just repack the bike they got from the shipping container and send it out to the next customer as is? if it's the latter there might be some post package tune up needed. Hope some citizen bike owners can answer that here.