Originally Posted by FarHorizon

Finally, treat your employees with courtesy and respect. Their life goals probably have nothing to do with your business aims. They're only working for you on a temporary basis and for a paycheck. Don't expect them to have the committment to the business that you do, and if they do go "above and beyond," reward them lavishly. NEVER CRITICIZE YOUR EMPLOYEES IN FRONT OF YOUR CUSTOMERS! Even if the employee makes a horrendous mistake, square it with the customer and speak to the employee later (and in private). Use every opportunity to praise and reward your employees - remember that they're human and have their own problems, strengths, and weaknesses.