Experiencing some growing pains apparently. Yesterday I attemted to remove a bike from the dock and was unsuccessful. I tried several other bikes and no luck. Another guy at the same bike dock had the same problem - neither of us could use our key card to unlock a bike. When I got home i called customer service and they informed me that I still had a bike out from that morning. "Uh no - that was returned to the dock at Liberty St". I am certain I returned it properly (ie: got the green light indicating a succesful return) and told them as much. He acknowledged there were still some software issues and he said he would update my profile to indicate that the ride was completed within 45 minutes and that I should now be able to take out a bike. Well this morning I wasn't biking due to the weather but I logged into check my Trip Library and it still showed an open trip from yesterday. I got on the phone again and spoke with a customer service rep. He offered the same thing - closing out the ride - this time I had him wait on the phone while I refreshed the screen and sure enough he was able to close out the open ride from yesterday. Supposedly I will now be able to take a bike again but that will have to wait until Monday most likely given the weather today.

So - a bit frustrating but it was resolved without too much hassle.