An update of sorts. I haven't had any major issues removing or returning any bikes lately. Had some issues with the deraileur on one or two but generally a positive experience. I just checked my account and it appears as if they may be having software issues or at least database issues. My "trip library" has been wiped clean and it says "you have not taken any trips yet."

Oh - I agree that 1st gear is all but useless - maybe in San Fran but I can't spin that fast without getting too sweaty. I mostly use 3rd gear except up the incline going over the Brooklyn Bridge when I use 2nd.