What was the contact info that you finally used to get in touch with Kuota? I have an issue and need to contact them as well. Not likely that they will help I am pessimistic from your post, but the correct contact information would be a good first step.
Cheers! Aimee
Originally Posted by
ParisBuckeye
I only started riding again a few years ago and almost two years ago bought a Kuota KOM. Love the bike but the service has not been impressive according to my standards. After being ignored by the local bike shop, I contacted Kuota directly in Italy about what appeared to be cracks in the frame. My initial email was ignored because I made the mistake of sending it to the email address listed on their website. I was told that that one is not used, despite that being the only email listed on their website. Silly me for thinking such a thing. Even today, the same email address (info@kuota.it) is listed on their website so they clearly don’t care.