I hate when that happens. Makes me think the employees don't ride bikes themselves.

-Carbon is repairable. I've seen it on youtube and on instagram.
-The characteristics (i.e. strength) of carbon depends on the layup of the carbon.
-Aluminum CAN be as light as some carbon frames.
-Metal dents-carbon cracks.
-Even aluminum frames with dents in them are ridable, but are very hard to repair.
-Riding a cracked carbon frame is risking injury/death.