Originally Posted by
Campag4life
Fuzzy logic dude. I take it finance wasn't your major in college. Most earnest people will purchase a single garment they think is the right size based upon sizing charts that are provided by most sellers as things like jerseys and bib run to a particular sizing convention. Also reviews of products help solve this for prospective buyers. The probability therefore of a savy buyer returning an item maybe 1 in 7 to say 1 in 10. In other words they will get it right most of the time. I buy everything on line.
Your premise is flawed. Returning items isn't a certainty only when an error is made by the buyer for choosing the wrong size. We have all returned things.
I also know people who go to home depot and buy a hedge trimmer, use it on their house and return it. I put you in the same category. If you don't see this...even worse...lol.
For your reading:
http://www.businessinsider.com/zappo...#ixzz2bEXx0D48
"Returns are part of our business model. In fact,
we encourage customers to order multiple sizes if they’re unsure of what to order, and then they can return the size that doesn’t work for them. It’s really how you want to look at it, but providing this service is an investment we make in order to provide the best possible service for our customers."
If Zappos can take the cost, why can't every other site? What makes Wiggle different?