Originally Posted by
FPSDavid
For your reading:
http://www.businessinsider.com/zappo...#ixzz2bEXx0D48
"Returns are part of our business model. In fact,
we encourage customers to order multiple sizes if they’re unsure of what to order, and then they can return the size that doesn’t work for them. It’s really how you want to look at it, but providing this service is an investment we make in order to provide the best possible service for our customers."
If Zappos can take the cost, why can't every other site? What makes Wiggle different?
Let me ask a simple question. I explained the probabilities. If everybody order 2 of anything and return 1 this would escalate shipping costs by probably 80% compared to the errant buyer returning maybe only 10-20% of items. Plus you probably didn't consider the administrative and handling cost...which requires inspection of items tried on disposing of some of those sullied by unsavory buyers. It is impossible to speculate on different business models. But lets be clear. Your scenario increases product costs for everybody. 80% shipping cost increase by returns gets rolled into the selling price because it comes right off the profit margin.
I hope Wiggle has a clause in their shipping policy to preclude guys like you doing this...or socking you for your practice. How I feel about it. You obviously don't agree.