The closest shop to my home is a Performance Bikes, and I go there if I need something on a Sunday, when my favorite LBS (Pacific Coast Cycles in Oceanside) is closed. Chuck at PCC cannot beat Performance on price, but is willing to deal, and the service is slow, but top notch. It is just him, his wife, and an occasional part time mechanic. They also have a location that the corp's would love except the square footage wouldn't make it for them. That location right on the old Pacific Coast Highway is one of the things that keeps them jumping. I get annoyed with the "want fries with that" up sell mentality that goes with the corp. stores too.