I use an LBS that's been in business since 1957--although it is now under a different name since it was taken over by on of the original owner's employees, Conte's Bike Shop, now Village Bicycle in Newport News, VA. I almost always give them first crack at getting me an item. I only go to a different store if I have to have something immediately that they don't have or they are closed. I do buy online occasionally, but pretty much only because the LBS can't get that item. My LBS treats me well and has treated anyone I've sent there really well.