Originally Posted by
TrojanHorse
How does that Amex replacement work? How long?
Anyway you have a couple of options. I've done something similar to some wheels I had. I called Easton and bought a new rim to replace the front because the bead surface was dinged up ($60, so cheap!), but the back braking surface was gouged similar to what you have and I just rode through it. They're fine now. your brake pads will smooth out the rough spots over time, and you will likely go through pads faster than you would otherwise. As long as the damage isn't structural (and not the front) I'd use it. That's me though.
It's called their purchase protection. It will replace items purchased within 90 due to loss via accident or theft. You just have to submit the paperwork and get a shop to back you up if it's damaged, if it's stolen then you have to have a police report. I tried calling Shimano and they were absolutely no help.
As far as someone else said about the fees being high on Amex and only taking Visa/MC, there are some Visa/MC that are now offering this same service as Amex.
Andy