ACCOUNT SUSPENDED!!

Well this morning much to my surprise and frustration I was unable to unlock a bike. Called up and had a bad connection but heard something about "your account has been suspended". Eff it - hopped on the subway so I wouldn't be late to work. Call up Citibike and they are like "yep - we sent you an email a few days ago telling you, your account would be suspended since the credit card you used to pay for the membership is expired." I'm like - gee do you think you could maybe given a little more notice especially considering that I'm paid in full for the year, the email you claim to have sent is no where to be seen (check your spam box), the card you are referring to expired in July!, and last but not least no where on the citibike account page do you show any messages about this action that you are taking.

"sorry but we did send an email... Yeah thanks for effing up what was turning out to be a great alternative to the subway for me"

/rant off.

Seriously - they have no conception of customer service but then again neither does MTA. I guess I shouldn't be surprised.

Now I have to update my credit card info and call back again to ask them to re-enable my account. I'm going to ask to have my membership extended by the number of days they suspended my account just to see if they have any common sense at all.