Bike shop #1 - Very friendly, caters only to high end bike riders (not I) - many in 70's. Colnago, Tommasimi and Pinarello and Campy. I have bought one bike (mtn bike when he used to carry them), and he has done some maintenance, and some redesign of my bike for a better fit. Increasingly out of my comfort zone. Hourly maintenance/repair rate is $65 (How does that compare with you folks?)

Bike shop #2 - nothing to do with my age, as there are a LOT of older riders around here - folks in their 70's and 80's. But, in the recent past very poor customer service to everyone. One of 3 LBS's under same name. I have interacted on this issue twice with the owners - I used to be an avid customer when it was under different store management. It had a lot of turnover, but now seems to have improved. I may go back.