I never suggested that the LBS should press charges or sue them
selves, but they might as well be suing themselves, with a bonehead move like that. In these litigious times, it's incredibly foolish to charge someone for new brakes, installed, that don't function properly.
The fact is, they didn't make
a mistake. They (presumably) ordered the wrong parts, failed to notice the error while unpacking the parts, failed to notice that they couldn't get the braking right, and neglected to test-ride the bike post-repair. That's, like, 4 mistakes. None of which they noticed until after the customer came back and complained. They're going to fix it? That's great. But, they dropped the ball pretty hard here, imho.
In my LBS-drone days, we were pretty sloppy, and mistakes were made. But, we had standards. We conducted testrides on each repair before we declared it "finished". We weren't going to take someone's money and put them on a bike without brakes.
respectfully,
rob
ps- we call them brifters b/c they are stupid
