Originally Posted by surreal

Yeah, I understand that you're joking, and I apologize for seeming overly serious, but the bottom line is: this shop dropped the ball, and feeble excuses shan't change that. If the shop doesn't do much work like this, then how do they feel comfortable charging for repairs at all? Do they charge an amateur mechanics' rate?

I can totally understand how someone may've ordered the wrong part-- that happens. But how do we go from ordering the wrong part, to not noticing the error, to not noticing that it doesn't work properly on the stand, to not test-riding the repair, to taking the customer's money and letting him leave with dysfunctional brakes? If this were a thread about "the shop ordered the wrong part....", I'd still be scoffing at that lbs, in a far less serious way. But this is a thread about "the shop ordered the wrong part, installed it, somehow didn't know or didn't care about the repercussions, and took a customer's money and sent them on their way without good brakes."

Maybe I am being overly serious, but I seem to recall many of you getting really serious when ppl post about a DIY wrench-job going wrong or trouble assembling a bikesdirect purchase. "You should've gone to your LBS; that would avoid these problems." Or, when ppl complain about paying a massive upcharge if they patronize their LBS, some of y'all get real serious about "the LBS can do no wrong, and that upcharge is in place to keep the infallible LBS running." Let this be yet another reminder that, sometimes, the lbs overcharges you for the wrong part, and then overcharges you for the pointless labor it took to install that wrong part.

If the OP would oblige, I'd love to know how much he was charged for the road bb7 brakes, plus install... That should be about as funny a joke as we'll see on this thread.