Originally Posted by
surreal
Nope. I managed some food services stuff BITD, and I currently work as a manager in a decidedly non-retail field.
Instead of questioning my credentials, maybe respond to the concept that, by savagely burning your customers on easy/routine repair jobs, you may be alienating them and reducing future sales/service opportunities?
Oh, to be sure, if a shop were remiss in researching going regional labor rates without providing a commensurate value, they could certainly see a drop in clientele. What I do question is the implication of lowering labor rates as a universal solution for increasing clientele. Often that can be a recipe for disaster as the volume could surpass the shop's ability to provide said services in a timely fashion, leading to a net decrease in volume, or worse.