Originally Posted by surreal

That makes perfect sense, if you're in business for 1 week.

OTOH, with each customer you service, you build a rep. If I needed a spoke replaced in a wheel, and a shop charged me $33, I wouldn't complain about it to the mechanic, nor would I complain about it online or take it personally. As I said upthread, $33 is a little steep, but it's not utterly ridiculous. But, you can be sure I'd never, ever go back to that shop. And, while I wouldn't run down the shop's name unbidden, I would definitely tell ppl that the shop overcharges, should anyone ask me.

The guy who charges the fair labor-- the $10 guy-- he's the sort of guy I'd go back to. His is the sort of shop that I could heartily recommend to other ppl. You don't build a business by charging an extra twin per repair; that's how you shrink your clientele.