I am not above sending things back if they aren't of decent quality. I understand the issue of having to purchase on line due the distance from the dealer/non stocking dealer. I live in a dessert when it comes to my style of bikes. My LBS is willing to order things for me and work with me if they aren't the right ones. But I have been buying from them for over 30 years. I would guess that 80% of what I buy has to be ordered from the internet. I always try to do my research prior to ordering, but even then I get the occasional dud. I do agree that Wald is good stuff for the money. It is towards the lower end of the market, but is affordable and servicable. I have Wald baskets that look like crap but are 20 years old and still work fine. Seldom have I purchased things that are totally plug and play, I almost always have to a bit of fiddling to get things to fit, but that is part of what I like about bicycles. YMMV

Aaron