Originally Posted by
rdtompki
It's a new bike. Take it back to the store and a)have them do a proper adjustment and b)work with you to get comfortable on shifting. I'm a bit suspicious of a bike store that is having to raise the bike up with a rope. What gives with that? Once they think they have it adjusted properly they should put the bike on a trainer and give you a chance to practice shifting in the store.
This bike store fit me wrong, they ordered for me 62 instead of 60 and they can't even understand that my stretched arms (source of my discomfort) are in unnatural position. I really have no fate in them fixing this problem and try to keep dealing with them to a minimum.