My LBS, the one I use, is definitely local. Even before the present owner took it over, it was owned local for nearly 40+ years. The present owner lives right down the street and I pass his house every time I do a ride. They saved my butt one time at 0600 hours when I got a flat from a roofing nail(owner's girlfriend was walking the dog and saw me). She told me that if something happens and I'm near their house, to feel free to ring the doorbell, even if it's 0500. That is what I call over and above service.