Originally Posted by
KLW2
24 hours, really? Give me a break.
Yes. No.
Originally Posted by
megalowmatt
On the other hand I noticed the safety on my Kershaw Leek pocket knife broke. I emailed them on New Year's eve and on January 2nd had an email they were shipping a new one free of charge, so there are definitely companies that do it right.
Exactly.
Bike specific???? Two off the top of my head......Chain-L and Wheels Mfg. I had email Wheels on a Sunday so I could get an answer and order a part sometime the next week. The owner was back to me Sunday evening. I certainly don't expect that level of service and was quite surprised by the quick response. But, I am now a Wheels customer.
Distributors??? I had sent a question to Nashbar right after I attempted to contact MagicShine. Nashbar customer service responded in less than two hours. Universal has been equally fast. I don't expect speed that either, but a new item can still be shipped that day to correct the problem at hand. I am both a Nashbar and Universal customer.
Those four aren't the only bike related companies that I know of, just some that popped into my little brain without effort.
A company doesn't have to be big to give great service. Angie and Dave at Retrogression will do stupid stuff to assist a customer.