Originally Posted by
gregjones
Yes. No.
Exactly.
Bike specific???? Two off the top of my head......Chain-L and Wheels Mfg. I had email Wheels on a Sunday so I could get an answer and order a part sometime the next week. The owner was back to me Sunday evening. I certainly don't expect that level of service and was quite surprised by the quick response. But, I am now a Wheels customer.
Distributors??? I had sent a question to Nashbar right after I attempted to contact MagicShine. Nashbar customer service responded in less than two hours. Universal has been equally fast. I don't expect speed that either, but a new item can still be shipped that day to correct the problem at hand. I am both a Nashbar and Universal customer.
Those four aren't the only bike related companies that I know of, just some that popped into my little brain without effort.
A company doesn't have to be big to give great service. Angie and Dave at Retrogression will do stupid stuff to assist a customer.
After I typed my original response I did remember a couple really good bike related experiences. One was Planet Bike - I emailed them about their new breakaway safety tabs for front fenders. A nice lady got back to me same day asking for my address so she could send me a pair no charge. Another was Panaracer when I had a question on what looked like sidewall cracks prematurely developing on some Paselas. The guy got right back to me and said they were cosmetic. Then for no reason they sent me a free pair of tires!
Just remembered another with Niagara cycles. I ordered a set of 36 hole rims for an IGH project and they mistakenly sent 32 hole ones. The customer service guy told me to keep the ones they sent and they shipped the others right out free of charge.