Originally Posted by
Buzzatronic
I heard back from Cannondale support and they basically said sorry nothing we can do, talk to the dealer. This is a bit of a letdown for sure. I've heard great things about Cannondale support but so far this doesn't feel great.
Took it to the shop this morning and the mechanic agreed with the running consensus that this damage was from the BB pressing which is done before they get the bike. He said he didn't notice it because during the build, he spends the vast majority of his time on the drive side of the bike which makes sense.
He took some pictures and is going to talk to their Cannondale rep to see what can be done. He mentioned a possible epoxy solution which if that's the route I have to go, I won't be very pleased with since it looks clearly that i was sold a damaged bike from the start.
And using the shop to be your go-between is the proper thing to do. A Cannondale person is not going to take your word for it. "Sure, we'll just send you a new bike."
In ALL cases of potential warranty you go to a shop and they get with the rep and then it moves on from there. They get calls all day long from "experts" who want new bikes.
And it's obvious many do not know how this works, but most bikes are pretty much assembled anymore. The work to install those parts would have been done at the factory, not at the shop. We pull all that apart and reinstall it, but my guess is that shop does not do that.